Do you offer a certain product? Can you make a specific product?
All products we currently offer/produce/sell are listed on our website. If you do not see it listed, it is not available at the time.
Please make sure to follow us on social media and subscribe to our emails for any new releases and restocked items!
What are your shipping methods? Shipping regulations?
USPS, Fedex, and UPS.
We recommend purchasing our third party shipping insurance.
If insurance is not purchased however, the customer assumes responsibility for any damage, lost, or stolen package.
At this time, we only ship to the United States’ consecutive 50 states.
Please make sure to review our disclaimers, All restricted states are listed per item on product descriptions.
If an item is Illegal to ship to your state, we will cancel your order and a 20% restock item will be charged. No exceptions.
How long will it take for my order to ship?
Standard Shipping is 5-10 business days to process your order.
Expedited Shipping in 1-4 business days to process your order.
Please note* this is the time to process your order to leave our warehouse.
What’s your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For all returns, please include your name, email, order number(s) and the items that you are returning. If this information is not included, there is a chance we won’t be able to identify the order to refund.
How soon do you process refunds?
Once your package has been received please allow 5-7 business days for your refund to be processed. We will email you with confirmation once your refund has been posted. Refunds take 1-4 business days, depending on your bank. The refund will be posted to the card originally used for your transaction.
Do you have any discount codes?
Make sure you follow us on social media and subscribe to our email list to be up to date on our latest promos and coupon codes!
Do you offer any kind of military discount?
We offer Military, Law Enforcement, Fire, EMS, Nurses, and Health worker discounts through our partnership with id.me. For more information, visit our military discount page.
Your website isn’t allowing my card to go through- why is this?
We are always working to update and better our website. If you are having issues completing the order process we recommend you check the following:
- Make sure your billing and shipping address matches, our system will not allow an order to process if these do not match for security reasons.
- Make sure your using a modern, updated browser.
- Try deleting your cookies and browsing data.